Rabu, 14 Juni 2017

Free PDF , by Stephanie Lisa Tara Lee Edward Födi

Free PDF , by Stephanie Lisa Tara Lee Edward Födi

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, by Stephanie Lisa Tara Lee Edward Födi

, by Stephanie Lisa Tara Lee Edward Födi


, by Stephanie Lisa Tara Lee Edward Födi


Free PDF , by Stephanie Lisa Tara Lee Edward Födi

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, by Stephanie Lisa Tara Lee Edward Födi

Product details

File Size: 40952 KB

Print Length: 48 pages

Publisher: Stephanie Lisa Tara Children's Books® (November 10, 2010)

Publication Date: November 10, 2010

Sold by: Amazon Digital Services LLC

Language: English

ASIN: B004BSGJFW

Text-to-Speech:

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Amazon Best Sellers Rank:

#267,910 Paid in Kindle Store (See Top 100 Paid in Kindle Store)

I'll Follow the Moon by Stephanie LisIllustrated very colorful book, not only for children. It shows the life of a sea turtle when it's just an eggsitting in a nest on the beach, cracking open and crawling down to the water to find it's mother. The moon leads theway via a path of light. Love this story about turtles when I first leaned of them in a Nicholas Sparks book where others were protecting them upon birth.Fact that the money will be donated makes me more so want to share my review. Thanks for writing this for us to educate others and ot learn from.

I love this book.My reasons are almost caveats but they are what they are.First of all, I have a daughter who passed away when she was 2 1/2 and she absolutely loved sea turtles. "I'll follow the Moon" reminded me of her. It really made my heart smile. So I read it to her in the only way I can.Second is ive gotten to know the author only a little bit. It's how I found out about her book. I can only say she has been every bit the kind, compassionate, and thoughtful soul that comes out in her words.The book itself is beautiful. The writing and artwork are gorgeous.My sons are almost grown up, so I have no one else to read it to. But I have a friend who I can't wait to give this book to so he can read it to his children. I have a feeling theyll enjoy it as much as my daughter and I did.

Where is all the great reviews coming from?First off, Amazon does not provide a look inside the book. Only the very touching story of the author, the front and the back of the book. I based my purchase on her story and the awesome reviews this book received. Then I decided to pay extra for the hard cover version, as our daughter did a school project about sea turtles for school, and I thought it would be a nice touch having her bring in a heartwarming story, about a little hatchling for other students to read as well. When it arrived I flipped through the pages and was immediately drawn to the beautiful pictures. The words and sentences though make absolutely NO sense to a child. If the author would have had kids before being inspired by her first baby, she would have taken that in consideration. Toddlers and elementary students have no understanding for poetry and deep meanings. I was in a hurry to give it away to a school, that actually teaches poetry early on. Hopefully they will be able to make sense of it. That way my $23 don't go to waste. Another pretty disappointing fact, and apologies for giving it away so quickly, I didn't get a chance to count the pages. The first few pages are dedication, the authors inspiration and table of contents and on and on. The story itself was about 15 pages with on one new sentence on each page, and another sentence that repeats itself on all 15 or so pages. The next 10 pages are highly rated reviews written for this book, which seemed a little odd to me. The first book ever I have bought that has pages and pages and pages of bragging reviews. Not only a waste of paper, but also of no interest to look at by kids! Very, very disappointed. Only a great book to people who like to dissect and find deep meanings in a whole bunch of nonsense sentences.

I have been a sea turtle lover for as long as I can remember. They fascinate me to no end. I have looking for ways to get my sons to at least like and respect them. I came across this little gem on a day that I needed some uplifting. I ordered it immediately for my Kindle.I read it to my youngest son, 14 months old, just after it loaded. He loved every word. He smiled and clapped and squealed when baby turtle found Mama. My oldest son, 5 years old, heard all the fun and came to see what was going on. He asked me to read it to him. All three of us read this story together. And as soon as it was over, we read it again and again and again and again. That first night, we read it 8 times. It is now the bedtime story request.I received a hard copy of the book a few days ago. I immediately sat down with my little guy and read it to him again. I think that he loved it even more because he was able to turn the pages himself.I love this book. I love the way that my boys love this book. I will absolutely start including a copy of this book with baby shower and birthday gifts. Every child needs to have one.

Wow. It’s poetry.. just 3 word poetry that doesn’t rhyme. The pictures are very much the same every page. My kids are total bookworms and they didn’t like it at all. Maybe adults and ocean lovers and people who want to save the sea turtles will like this but no way is it going to hold the attention of a kid. Are all these reviews bogus? I feel so ripped off.

I ordered this to take on vacation to the beach and am so glad that I did. On our second night at Edisto Beach in South Carolina, my children, grandchildren, and I were blessed to witness the hatching of a sea turtle nest! Even my three year old granddaughter who usually is talking constantly unless she is asleep was speechless in awe at seeing the tiny turtles crawling towards the water. Having the wonderful new book to read to her just added to my enjoyment. As the book explained that the baby knew just what to do, to follow the moon, Willow always shouted out "moon" in the right place. It is a beautifully written and beautifully illustrated book that will be a favorite for a long time.

This book caught my eye on posts on facebook for Save Green Sea Turtles. I bought the book as a gift for my granddaughter, and also downloaded the Kindle edition to check out for myself. The illustrations are beautiful. The story and the repeated phrasing are classic children's story-telling. It did seem a little long for small children, but I wouldn't have wanted to miss out on any of the beautiful illustrations. That said, I am concerned because, in fact, sea turtle babies do NOT ever interact with their parents once hatched. They are not following the moon in order to find their mother, and will only ever find her by accident (the females do at least return to the beach where they were hatched), if ever. I would hate to be the parent whose child loves this story, who then finds out at the local aquarium that the turtle really does hatch out an is on its own to survive or not. So, therefore, only 4 stars.

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Jumat, 02 Juni 2017

Download Ebook Astana: Architecture, Myth & Destiny, by Frank Albo

Download Ebook Astana: Architecture, Myth & Destiny, by Frank Albo

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Astana: Architecture, Myth & Destiny, by Frank Albo

Astana: Architecture, Myth & Destiny, by Frank Albo


Astana: Architecture, Myth & Destiny, by Frank Albo


Download Ebook Astana: Architecture, Myth & Destiny, by Frank Albo

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Astana: Architecture, Myth & Destiny, by Frank Albo

From the Back Cover

Concealed within this book is your Golden Ticket to Astana. Seek and find the hidden treasure.

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About the Author

Frank Albo was featured as the code-breaking protagonist in the best-selling book, "The Hermetic Code," and his approach to architecture, landscape, and design seeks to transform public spaces into interactive journeys of discovery which elevate the mind and promote a sense of wonder. He holds graduate degrees in ancient Near Eastern languages, art history, and a PhD in the history of architecture from the University of Cambridge. Dr. Albo has a unique ability to peel back conventional history to provide new vistas of understanding about our built environment and the cultures of the past. He is currently an Adjunct Professor of History at the University of Winnipeg, where he specializes in architecture, Freemasonry, and the Western esoteric tradition.Â

Read more

Product details

Hardcover: 288 pages

Publisher: Vidacom (June 5, 2017)

Language: English

ISBN-10: 1988182204

ISBN-13: 978-1988182209

Package Dimensions:

10.9 x 8.7 x 0.9 inches

Shipping Weight: 3.6 pounds (View shipping rates and policies)

Average Customer Review:

4.7 out of 5 stars

14 customer reviews

Amazon Best Sellers Rank:

#22,626 in Books (See Top 100 in Books)

If you like the works of Joseph Campbell you will love this book by Frank Albo. When I first picked up the book I was a little daunted by the subject matter but as soon as I opened its pages I was immediately entranced. The colour images are enough to keep one turning the pages but it is also a beautiful story about an amazing nation that emerged from the ashes of Soviet despotism in 20th century to become global leader in nuclear disarmament, the sustainability of the planet, and religious extremism. This book offers a unique solution as seen through the lens of Astana’s breathtaking architecture. Kazakh people almost perished in one of the worst environmental disasters - the drying up of the Aral Sea, they were also a testing ground for Russian missiles and nuclear bombs, and according to Dr. Albo, they represent one of the most religiously and ethnically diverse nations on the Earth - so who better to guide us through these times of uncertainty than past survivors of the very things that threaten us as a human race? Professor Albo unpacks his thesis in the form of a “foundation myth” and he shows how Astana’s buildings are suffused with cultural symbolism and meaning (if you know how to read them). I will be buying this book for everyone in my family this Christmas and hopefully one of my relatives will solve the secret message in the book and get to take me on a first class trip to Astana! Huge props Dr. Albo. Great book!

This book really makes you think and you have to take it in chunks because it will get your wheels turning. I bought it because of the $30,000 prize concealed in the book and who doesn’t like a challenge? My wife and I were fans of The Hermetic Code, Frank Albo’s previous book, but this is totally different. When I first opened the book I was marvelling at the images then I started to read a small paragraph from a page in around the middle of the book that I had randomly opened to, before I knew it I was hooked and reading it from the beginning. It’s like a history lesson if history lessons were totally interesting and engaging. It’s all about symbols and how they can be used in architecture to tell the story of a people and country. The Kazakh people have a rich culture and history, it’s not at all what I expected especially after watching Borat. Kazakhstan is nothing like the place represented by Borat — it’s the repository of the traditions, languages, and religions of the world!

I would only be half joking if I said that this book kind of makes me jealous that I am not a Kazakh. The intelligence and sophistication with which this city was laid out is incredible—almost otherworldly—so it’s no surprise to find that one of the most remarkable buildings in this extraordinary Kazakh capital is in the shape of an enormous UFO! I was also stunned to discover that the world’s leading architects, such as Norman Foster, Manfredi Nicoletti, Kisho Kurokawa, and Adrian Smith designed many of the buildings in the capital conforming to an ancient Central Asian belief system called Tengrianism, represented by the color of the sky (blue) and the sun (gold). It gives the city an aesthetic continuity that is quite moving when you discover that is was entirely deliberate, purposeful, and inspiring. But this is just one small element of the book. Every page is full of scholarship and surprises about the meaning of symbolism, architecture, and little-known Central Asian history. King Arthur and the Amazons are from Kazakhstan!! Who would have thought? Apparently, Professor Albo. A must-read book! Destination Astana is certainly on my bucket list!

GREAT BOOK. Beautifully illustrated and written with panache and style. I just love the concept of origin myth or foundation myth and the story of how the greatest authors of modernity calling themselves The Inklings came together in a pub in Oxford, England called the Eagle & Child to discuss the problems of the 20th century and determined that disenchantment, materialism and alienation were the greatest threats of the day. They set a course to create a panacea for these ills in the greatest works of literature such as Lewis’s The Chronicles of Narnia and Tolkien’s Lord of the Rings. Professor Albo takes on a similar mission as he decodes the architecture of Astana to show how it reflects the city’s aspirations as it takes its place on the world stage as a living example of peace, prosperity, sustainability and religious tolerance.

Astana is the perfect non-fiction architectural follow-up to J.R.R. Tolkien’s Lord of the Rings and C.S. Lewis’s Chronicles of Narnia. But instead of Frodo or Prince Caspian, its buildings and architecture take us on an epic journey through the history and mythology of Central Asia. A beautifully illustrated must-read book!

I bought the book because I heard on the radio that every person who gets the book can enter the challenge for a chance to win tickets to Kazakhstan. Apparently the author worked with a puzzler master to come up with a code in the book that reveals a hidden message. The only problem is that the book is so engaging that I forget to keep my eyes open for clues!

I have not even started the book yet and I love it already! It has all these wonderful pictures and the text is interwoven with the photography. The book is nice sized and work for a nice coffee table book. I will update this review once I have read it

I cannot wait to sink my teeth into this book. I have always loved architecture.

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Minggu, 21 Mei 2017

Get Free Ebook "Trust" Three-tone Bible / Book Cover - Jeremiah 17:7-8 (Medium)

Get Free Ebook "Trust" Three-tone Bible / Book Cover - Jeremiah 17:7-8 (Medium)

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"Trust" Three-tone Bible / Book Cover - Jeremiah 17:7-8 (Medium)




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Size:Medium

An outstanding study in contrast, the "Trust" Three-tone Bible / Book Cover features a symbolic tree etched into the sandy brown insert, complemented by the striking blend of saddle tan and rich brown. "Trust" and the first line of Scripture from Jeremiah 17:7 are debossed into the front and the complete text from chapter 17, verses 7 and 8 are scripted into the back.The Bible / book cover is constructed of quality man-made material with the look and feel of real leather (trade name LuxLeather). There is an exterior zipper with a cross engraved zipper-pull, an exterior slip pocket on the back, a suitcase style handle and 2 pen loops inside. The Medium size accommodates Bibles such as The Holy Bible, NLT Reference Editions, Daily Study Bible for Women and The Life Application Bible - Personal size, or other books and Bibles up to: 6 5/8" x 9 5/8" x 1 3/4".Choose Size. Books and Bibles come in many sizes. Measure yours to ensure the perfect fit.

While it’s is a very attractive Bible case, I was very disappointed in the zipper. It is very cheap, and hard to zip. While it hasn’t broke, it feels like it will every time I zip or unzip it.

This bible cover is awesome. Have it for some weeks now. And it's doing the job great.

Got it for my husband and it fits the Bible perfectly, and it is a big Bible. Two straps for pens and an outer pocket to boot. Seems to have a strong handle, so that is great as well. Came on time.

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"Trust" Three-tone Bible / Book Cover - Jeremiah 17:7-8 (Medium) PDF

"Trust" Three-tone Bible / Book Cover - Jeremiah 17:7-8 (Medium) PDF
"Trust" Three-tone Bible / Book Cover - Jeremiah 17:7-8 (Medium) PDF

Kamis, 18 Mei 2017

Download PDF Karakoram Maps (Leomann Maps)

Download PDF Karakoram Maps (Leomann Maps)

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Karakoram Maps (Leomann Maps)

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Karakoram Maps (Leomann Maps)


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Karakoram Maps (Leomann Maps)

Product details

Series: Leomann Maps

Paperback

Publisher: West Col Productions; 2nd edition (April 26, 2000)

Language: English

ISBN-10: 0906227682

ISBN-13: 978-0906227688

Package Dimensions:

8.4 x 5.3 x 0.2 inches

Shipping Weight: 2.1 ounces (View shipping rates and policies)

Average Customer Review:

Be the first to review this item

Amazon Best Sellers Rank:

#2,299,223 in Books (See Top 100 in Books)

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Selasa, 02 Mei 2017

Ebook The Wretched Stone, by Chris Van Allsburg

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The Wretched Stone, by Chris Van Allsburg

From Publishers Weekly

A captain's log records the puzzling transformation of his ship's sailors after a glowing rock from an uncharted island is brought aboard. They turn into apes, insensate to the captain's orders and "fascinated by the rock." A storm nearly scuttles the ship but also breaks the stone's hold over the men, who return to normal--except for an inordinate fondness for bananas. Once again, Van Allsburg voyages into an unknown territory that is mystical and eerie--though his somewhat overblown prose substitutes unsettling obfuscation for dramatic storytelling. His sharp-edged, ultra-realistic paintings are a marvel in their own right, from the otherworldly luminiscence of the ominous island to the deep indigos used to create the stillness of the ship and sea by night to oddly angled, even dizzying perspectives of the ship's hold and mast. All ages. Copyright 1991 Reed Business Information, Inc.

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From School Library Journal

Grade 2-4-- Van Allsburg's latest offering may be seen as preachy or provocative, allegorical or obvious, but like much of his previous work, it is bound to attract attention and stimulate discussion. Written in the form of a ship's log, the book outlines the unusual events that take place aboard the Rita Anne after the discovery of a glowing stone on a mysterious, deserted island. In a few brief entries, Captain Randall Ethan Hope notes his initial pleasure in the cultured and convivial crew, details the finding of the luminous stone, and divulges its terrible transformative effect--his shipmates have been turned into primates. When a sudden storm blows up, the Captain expects the worst. However, the ship survives long enough for the men to be rehabilitated and subsequently rescued. The stone is sent to the bottom of the sea by Captain Hope and all on board swear themselves to secrecy. The dramatic illustrations increase the suspense and surprise inherent in the unlikely adventures described. Visual humor, although used sparingly, also adds to the appeal of the colorful paintings. While this picture book could be read merely as an exotic ocean adventure, literacy advocates and fans of book discussions will enjoy ruminating over the symbolism of the mysterious glowing stone and arguing over the interpretation of Van Allsburg's oblique message. --Lisa Dennis, The Carnegie Library of PittsburghCopyright 1991 Reed Business Information, Inc.

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Product details

Age Range: 4 - 7 years

Grade Level: Preschool - 3

Lexile Measure: AD730L (What's this?)

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Hardcover: 32 pages

Publisher: Houghton Mifflin; 1st edition (October 28, 1991)

Language: English

ISBN-10: 0395533074

ISBN-13: 978-0395533079

Product Dimensions:

8.9 x 0.4 x 11 inches

Shipping Weight: 15.2 ounces (View shipping rates and policies)

Average Customer Review:

4.5 out of 5 stars

47 customer reviews

Amazon Best Sellers Rank:

#73,812 in Books (See Top 100 in Books)

The Wretched Stone is the second book I have read in the Van Allsburg line of books. The glowing stone that fascinated the sailors could have been compared to television "in the old days." Nowadays, it could be compared to smart phones or one of the many other pieces of technology that we have in abundance. That glowing stone could be taking us all over if we aren't careful. A wonderfully well written book that really makes you think. Also, maybe a bit intense for younger children.

I am a huge Chris Van Allsburg fan! His books are perfect for use in my 6th grade classroom. This one is great for drawing conclusions and inferences. I also do an author's study for teaching aithor's craft. The story on this one is written as journal entries. The crew members find a glowing rock that turns the crew into apes. Only reading can help to turn them back into humans. A great message for an ELA class! Quality wise, this book is superior. Heavy pages, sturdy cover, and a nice book jacket.

I bought this book when it first came out 15 years ago for a young friend who was glued to the tv too much of the time. He thought it was funny and I don't know if it helped, but it seemed like a good way to tell him what I thought about too much tv rather than the usual Charlie Brown adult gibberish kind of comment. Now I have a couple of grandsons who are glued to their iPads way more than they should be (in my elderly opinion) and I've ordered it again...Besides that, I'm a major Chris Van Allsburg fan. His illustrations are excellent and one of my main requirements when buying picture books for my children and now grandchildren is that the art in them is probably going to influence their aesthetics later on, so it had better be the best.

A favorite by Chris Van Allsburg. I read this to first graders as a cautionary tale about too much screen time. My 5 yr. old grandson needs strict limits with screen time. He got the message with this lovely book. I gently used dabs of double-faced tape to keep the key pages a surprise for more impact. The book has wonderful illustrations that encourage inferences by leaving key ideas out of view.

I purchased this book for my granddaughters. I love the book, but was disappointed that they pushed the book into an envelope that was too small and tore the cover.

Even my eight-year-old grandchild got the message of this wonderful allegory. The Wretched Stone is an important story with a message-- a great reminder lesson for children and adults alike, about the dangers of watching too much television. It's so easy to slide into the passive oblivion in front of the tube. We need to tear ourselves and our children away from the "glowing orb."The sailors on the ship became captive to a glowing stone that said nothing. Anything like that around your house?

If you have trouble getting your kids to turn off the tv...here is a wonderful adventure book to show the kids how too much television viewing can turn you into an "ape"! Filled with metaphors for older children (8 and up) to figure out: Could the strange island where they found the wretched stone once have been inhabited with intelligent life? Perhaps all that is left (after pollution, technology) is unedible vegetation, undrinkable water, stinky odors--but the "stone" remains,("rough textured, gray with portion that is flat and smooth as glass,"), sound like a tv? How about the lightning that knocks out the "power" of the stone/tv? And I love the part where..."It seems that those who knew how to READ recovered more quickly."Another recommended "anti-tv" book for kids: "Fred's TV" by, Clive Dobson.(may be out of print, but can still get in online!)

Great kids book, the kids love it.

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Minggu, 23 April 2017

Ebook Free The New York Times Jewish Cookbook: More than 825 Traditional & Contemporary Recipes from Around the World

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The New York Times Jewish Cookbook: More than 825 Traditional & Contemporary Recipes from Around the World

The New York Times Jewish Cookbook: More than 825 Traditional & Contemporary Recipes from Around the World


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The New York Times Jewish Cookbook: More than 825 Traditional & Contemporary Recipes from Around the World

From Publishers Weekly

Despite coming from the prolific New York Times stable of books, this volume may prove a disappointment to those with some knowledge of Jewish cuisine. Sheraton's introduction points out that "Jewish food is the world's oldest fusion cuisine," but the book appears to apply a thin definition of what makes each dish Jewish. With such a vast number of recipes, time-honored dishes are well represented, including the ubiquitous Classical Gefilte Fish, Kasha Varnishkas and Cholent Brisket, although the latter is not fully represented compared to the numerous tagines included. While drawing on many traditional dishes that will be immediately recognized by Ashkenazic and Sephardic Jews, many recipes rely on just one or two ingredients for their Jewishness, such as chickpeas in the Warm Chickpeas with Lemon and Olives or honey in David Bouley's Fava Beans with Honey, Lime and Thyme. Despite the lack of clarification for their inclusion, the sheer volume of recipes means that there is something for everyone-from the more traditional to something modern to expand the repertoire. Copyright 2003 Reed Business Information, Inc.

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From Booklist

The New York Times Jewish Cookbook anthologizes recipes that have appeared over the years in the newspaper's pages and in some of the cookbooks it has published. The resulting cookbook features recipes from all Jewish cooking traditions: Ashkenazic, Sephardic, and the new Israeli cuisine. Some recipes come from restaurants, even from nonkosher chefs such as Mario Batalli and James Beard. A host of recipes reflects standard Jewish fare, such as long-cooking cholents that include a tender casserole aptly named Spoon Lamb. Recipes are clearly labeled with respect to meat or dairy classifications. A curious afterword reprints a nineteenth-century article from the Times on Jewish cooking that seems hopelessly condescending by today's standards. The Times' authority and the book's comprehensiveness make this a necessary purchase for cookery collections. Mark KnoblauchCopyright © American Library Association. All rights reserved

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Product details

Hardcover: 640 pages

Publisher: St. Martin's Press; 1st edition (September 30, 2002)

Language: English

ISBN-10: 0312290934

ISBN-13: 978-0312290931

Product Dimensions:

7.8 x 1.9 x 9.5 inches

Shipping Weight: 2.6 pounds (View shipping rates and policies)

Average Customer Review:

4.0 out of 5 stars

26 customer reviews

Amazon Best Sellers Rank:

#191,419 in Books (See Top 100 in Books)

I guess I was expecting something more Jewish! After all, the title says Jewish Cookbook. But most of the recipes are perhaps kosher adaptations to foods cooked in many different countries in the world. I really was looking for Jewish recipes, and was disappointed.

I was expecting this book to have some of the amazing recipes for which the New York Times food section is famous. Traditional recipes are okay, but seriously, recipes calling for cooking with schmaltz (rendered chicken fat)???? I was at least hoping that some of the traditional recipes would be updated to make them more in line with modern health standards. It looks like most of these recipes were gleaned from cookbooks published when our Bubbies were mere brides, recipes for heart-clogging, stereotypical Jewish food. There is not much of the contemporary to be found. I was really disappointed.

Wonderful cookbook with several classic Jewish Recipes. A great go to book for any cook, especially one that needs the overall Jewish cooking experience.

I love Jewish cookbooks and this is an excellent one to enjoy. It has lots of kosher recipes and great ideas for nightly meals.

I really want this book. It looks great. I did pay for it, but I was sent a pillowcase instead. Whoops! I hope the sender sends me the book, especially since I paid for it. It looks like a great book.

The New York Times Jewish CookbookThe New York Times Jewish Cookbook: More than 825 Traditional & Contemporary Recipes from Around the World combines traditional recipes that are famous throughout the Jewish community but that are made with various twists depending on the location of the relevant diaspora but also offers many newer, fresher, more modern recipes which I like to bring to my family on various family gatherings and which are always being appreciated....a great source of inspiration to make that night even more different to every other night;-) (Yes, there is even a separate one for Passover-The New York Times Passover Cookbook : More Than 200 Holiday Recipes from Top Chefs and Writers)

Lots of good Jewish recipes in this book. I can recommend it.

Use it all the time!

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Rabu, 19 April 2017

Get Free Ebook Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

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Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

From the Back Cover

“Service Fanatics will become the gold standard on patient-centered care. Cleveland Clinic in all its glory, like many of the rest of us in healthcare, had lost its way with compassion and empathy. Dr. James Merlino in his role as the Clinic’s Chief Experience Officer, along with CEO Toby Cosgrove and the rest of the healers at Cleveland Clinic, changed that by putting Patients First. Merlino’s description of this journey is at times painful, raw, and brutally honest. Service Fanatics and its author exude passion, humility, integrity, and caring. It will make any organization better and is a must-read for everyone in healthcare.”―David T. Feinberg, MD, president of UCLA Health System and CEO of UCLA Hospital System“This is an important and very timely book. Dr. Merlino reminds us that the complexities of the global healthcare challenge must never obscure our primary focus on the patient and patient experience. This is the story of one of the world’s leading medical centers going through transformation without losing sight of its true mission.”  ―Alex Gorsky, chairman and CEO of Johnson & Johnson“Merlino gives a behind-the-scenes account of how Cleveland Clinic, traditionally known for medical excellence, transformed itself to put equal focus on the patient experience. It’s a fascinating story on its own merits, but it’s also the story of the future of health care. For all health care leaders are (or those who soon will be) leading a similar transformation, this book will be an indispensable guide to the journey ahead.”―Dan Heath, coauthor of the New York Times bestsellers Made to Stick, Switch, and Decisive“This book is a candid recounting of Cleveland Clinic’s rocky, flawed journey toward creating world-class patient experience. James Merlino is painfully honest about the failures and mistakes along the way, even as he lays out a practical roadmap for change. This combination of candor, pragmatism, and hope is why Merlino has emerged as one of the most respected healthcare leaders in the country. Service Fanatics is invaluable for any hospital administrator determined to transform patient experience. ―Leah Binder, president and CEO of The Leapfrog Group“Driven by his experience as a family member, patient, and physician, Jim’s passion has created a movement to refocus the healthcare system’s design, process, and culture on the patient. With his colleagues at Cleveland Clinic, he has championed the effort to once again center care around the patient and has engaged healthcare leaders across the industry to embrace transparency in the spirit of improvement. Jim’s commitment to his patients and empathy for their journey resonates on every page of this book. When we reflect on the major transformation of the industry, history will show that Jim Merlino and Cleveland Clinic were at the forefront of returning our healthcare system to the patient and helping us return to the noble cause that drew us all to careers in healthcare.” ―Pat Ryan, CEO of Press Ganey“It’s an important work by the leading voice in patient experience. It’s also a gripping personal narrative that changed my perspective on every doctor-patient interaction I’ve had in my life. . . . Service Fanatics is upfront about just how hard it is to change a culture so that it becomes truly customer-centric―then tells you how you can do it anyway. Merlino describes the challenges at Cleveland Clinic with an unsentimental eye, and he also provides detailed descriptions of what the leadership team did to overcome those challenges. . . . All in all, Service Fanatics is a great read that’s also making me smarter about patient experience. If only all business books could bring those two elements together.”―Harley Manning, Forrester.com“It is one thing for a leader to establish an organization-wide priority and quite another to achieve it. To many, Cleveland Clinic’s rapid improvement in patient satisfaction scores appears nearly miraculous. Dr. Merlino’s book offers a compelling and candid tale of how an already great hospital engaged its 43,000 employees to become even better. By detailing every step with candor and eloquence, this book explains precisely how the hospital achieved its gains―and, in so doing, offers invaluable lessons not only for healthcare leaders but for anyone interested in how to achieve meaningful progress across any organization.”―Barbara R. Snyder, president of Case Western Reserve University“Anyone involved in healthcare will treasure Dr. Jim Merlino’s book because it provides a candid, poignant look at patient care from both provider and patient perspectives. The stories and lessons around empathy and compassion are inspirational and help us think more clearly about the importance of the overall patient experience.―Kurt Newman, MD, president and CEO of Children’s National Health System“In this warts-and-all account, Jim Merlino describes how he and his Cleveland Clinic colleagues transformed a culture focused almost exclusively on clinical excellence into one that fully embraced the need to deliver a caring and empathic experience for people. In so doing, Merlino has created a comprehensive and methodical playbook for other healthcare organizations seeking to fulfill the same paramount objective: putting patients first.”―Susan  Dentzer, senior policy adviser to the Robert Wood Johnson Foundation“The art and science of caring for others is remarkably highlighted in Dr. Merlino’s splendid Service Fanatics. This is a must-read for all leaders or aspiring leaders in the business of delivering professional services. Dr. Merlino and his Cleveland Clinic colleagues get it! ―Marc Byrnes, chairman of Oswald Companies

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About the Author

JAMES MERLINO, MD, is the Chief Experience Officer of the Cleveland Clinic Health System and is a practicing colorectal surgeon in the Digestive Disease Institute. He is the founder and current president of the Association for Patient Experience and is a recognized world thought leader in the emerging field of patient experience. In 2013, HealthLeaders magazine named him one of "20 People Who Make Healthcare Better."

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Product details

Hardcover: 288 pages

Publisher: McGraw-Hill Education; 1 edition (October 27, 2014)

Language: English

ISBN-10: 0071833250

ISBN-13: 978-0071833257

Product Dimensions:

6.3 x 1.1 x 9.2 inches

Shipping Weight: 1.1 pounds (View shipping rates and policies)

Average Customer Review:

4.3 out of 5 stars

29 customer reviews

Amazon Best Sellers Rank:

#80,977 in Books (See Top 100 in Books)

This is a well written book that goes well beyond the patient experience. It's also a great education in healthcare and is about leadership, collaboration, change leadership (e.g. engagement, buy-in, communications), using data appropriately, and customer service. This book helped me as a patient, a caregiver, a leader, and a consultant. My 16-yr old is about to start a new job that is customer facing and I highly recommended he read it! I wish I had read this book 3 years ago!

Dr. Merlino offers great insights into one of the world's leading health care organization's trials and triumphs in transforming its culture to one that is truly patient-centric. His candor in acknowledging and discussing the threats of intimidation and bullying that are all too prevalent in most health care provider organizations makes this book a must-read for all leaders who are serious about improving both staff and patient engagement.

Excellent Book! It provides provocative thoughts regarding the need to humanize healthcare services. A must for anybody involved in this industry.

This book was a great guide to building a customer focused environment in any industry!

I really liked the stories and the approach.

Great book!!! Dr Merlino fully understands what we need to do to become better as healthcare providers.

I'm a patient there and I've experienced the positive Cleveland Clinic changes. Excellent book, as it is not just theory but actionable.

Happy with this transaction and this book.

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